Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 
 


General Hi-Lo camper discussion The perfect place to discuss your Hi-Lo camper
Reply
 
Thread Tools Search this Thread Display Modes
 
Old 07-26-2010, 08:42 AM   #1
Member
 
Join Date: Jul 2010
Location: Mesa, AZ
Posts: 9
Default External warranties for HiLo

We just bought our HiLo new a couple of months ago. I never really thought that the company would close its doors, but in light of that I was thinking about buying a third-party warranty.

The dealer suggested a company they do business with and I also contacted Good Sam to get a price on their Extended Service Plan, but I was wondering if anyone on this forum had any experience with third-party warranties and could tell me which ones to avoid and which ones to consider. I think it is probably a good idea to have some kind of warranty. The question, of course, is whether parts will be available ...
__________________

MikeFromMesa is offline   Reply With Quote
Old 07-26-2010, 11:54 AM   #2
Site Team
 
JackandJanet's Avatar
 
Join Date: Jul 2010
Location: Pine, AZ
Posts: 4,525
Default

When we got ours, in 2007, we also purchased extended coverage through Phoenix American. When we had our "axle" problem last year, I called their toll-free number and they paid for the tow truck (haul) back to Tucson to Beaudry RV and I did not pay anything for the repairs.

- Jack
__________________

__________________
Hi-Lo 1707T - Tire Minder TPMS on Tow Vehicle and Trailer, 300W Solar Battery Charger, Equal-i-zer WDH, Progressive Dynamics Converter, Fan-Tastic Fan, LiFePO4 battery 12V DC Electrical System
2014 F150 Platinum 4x4 3.5L EcoBoost SCrew
JackandJanet is offline   Reply With Quote
Old 07-26-2010, 12:08 PM   #3
Member
 
Join Date: Jul 2010
Posts: 5
Default Question?

Jack,
On your 17' 2007 can you tell me the problem with your "axle"? Just wondering.
Thanks
pvanwink is offline   Reply With Quote
Old 07-26-2010, 07:23 PM   #4
Member
 
Join Date: Jul 2010
Location: Mesa, AZ
Posts: 9
Default

Quote:
I called their toll-free number and they paid for the tow truck (haul) back to Tucson to Beaudry RV and I did not pay anything for the repairs.
That sounds like a very positive endorsement. I tried googling Phoenix America, but I got so many different hits that I don't know if any is the right place. Do you by any chance have their toll-free number so I can call them?

Thanks.
MikeFromMesa is offline   Reply With Quote
Old 07-27-2010, 12:07 AM   #5
Site Team
 
JackandJanet's Avatar
 
Join Date: Jul 2010
Location: Pine, AZ
Posts: 4,525
Default

Quote:
Originally Posted by MikeFromMesa View Post
That sounds like a very positive endorsement. I tried googling Phoenix America, but I got so many different hits that I don't know if any is the right place. Do you by any chance have their toll-free number so I can call them?

Thanks.
This is the number on our contract: (800) 297-0256 This is also their "authorization" number if you have a claim. They're located at 6303 Blue Lagoon Dr, Suite 225, Miami, FL 33126.

pvanwink - For the "saga" on my axle, here's the thread: http://www.hilotrailerforum.com/f26/...verloaded-412/

We were on our way with our grandkids to camp up on Mt Graham when a passing motorist motioned to me that there was a problem. I pulled off the interstate and discovered the right tire (door side) was rubbing against the entry step frame. The tires were 2 years old with about 5,000 miles on them. I limped back to the nearest town and a technician at the Ford place there said it looked like my axle had collapsed. Nobody there could fix it of course so I had it hauled back to Tucson.

Beaudry RV in Tucson also thought the axle was defective so a new one was ordered. The old one was sent back to Dexter for testing and they said it was out of spec for some unknown reason. They replaced it at no charge.

Later though, I found that BOTH OEM tires on that axle had failed due to tread separation. The swollen tire was what caused it to contact the step frame (I only have 3/8" clearance there which is another story).

So, I've now replaced those tires with Maxxis Load range D tires that are the same size as the OEM ones. So far, they're fine. I actually doubt the axle was really ever at fault.

I'm certain though that my trailer had the original axle mounted too far back. My tongue weight is 630# with a full fresh water tank and I think the load equalizing hitch is transferring too much weight onto the trailer axle and my truck axles. 630# actually exceeds my class 3 hitch rating! This, on a 17 foot trailer?

So anyway, when I get my trailer back from its latest visit to have a brake repaired, I'm going to calculate where the axle really should be. Then I just have to find someone who can move it.

- Jack
JackandJanet is offline   Reply With Quote
Old 07-27-2010, 08:36 AM   #6
Member
 
Join Date: Jul 2010
Location: Mesa, AZ
Posts: 9
Default

Thank you. I will give them a call today.
MikeFromMesa is offline   Reply With Quote
Old 07-27-2010, 10:08 AM   #7
Member
 
Join Date: Jul 2010
Location: Mesa, AZ
Posts: 9
Default

Just called them, but it turns out that they only sell warranties through the dealer at the time the trailer is bought. Cannot buy separately or after sale.

Thanks anyway.
__________________

MikeFromMesa is offline   Reply With Quote
Reply

Tags
service, warranty

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Hi-Lo Trailers Worldwide or any of its affiliates. This is an independent, unofficial site.


All times are GMT -5. The time now is 05:22 PM.


Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2024, vBulletin Solutions, Inc.
HiLoTrailerForum.com Copyright 2010
×