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-   -   HiLo doesn't respond to phone calls??? (https://www.hilotrailerforum.com/f17/hilo-doesnt-respond-to-phone-calls-390/)

sayhonkmon 06-22-2010 09:59 PM

HiLo doesn't respond to phone calls???
 
What's going on with HiLo and requesting parts?? This is NO way to run a business and STAY in business. After leaving a message TWO weeks ago, no one cares enough to call me back. I realize that business is down everywhere in the RV business; but parts support is business! HiLo needs to get their act together. Fed up in Florida!!

RichR 06-23-2010 07:38 AM

Try calling early in the morning. I was told they are working part days, but they are hanging in there. They are existing at the mercy of our economy.

sayhonkmon 06-23-2010 09:38 PM

HiLo not responding...
 
Thanks; I'll try again..I didn't know that they were only manning the phones in the morning. I'll let you know the out come of my next attempt. I would go to my dealer, but they closed in Tampa, Fl.

sayhonkmon 06-30-2010 09:04 PM

Hilo parts department??
 
I finally got through to the Hilo parts dept. I inquired about a part; the gentleman was real nice, saying that he would check on the part and call me back. This was a week ago...I'm still waiting. This doesn't sound good..is Hilo going under??? I'm really frustrated..

TJM 07-05-2010 07:10 PM

Hope this helps
 
Quote:

Originally Posted by sayhonkmon (Post 1360)
I finally got through to the Hilo parts dept. I inquired about a part; the gentleman was real nice, saying that he would check on the part and call me back. This was a week ago...I'm still waiting. This doesn't sound good..is Hilo going under??? I'm really frustrated..

Try this: THOMAS P. STACEY
SERVICE MANAGER
HI-LO TRAILER COMP.
PH 800-337-6490
FAX 419-886-0099

email address is: tomhiloservice@yahoo.com

ddoner 07-10-2010 08:25 PM

Out of Business?
 
Quote:

Originally Posted by sayhonkmon (Post 1281)
What's going on with HiLo and requesting parts?? This is NO way to run a business and STAY in business. After leaving a message TWO weeks ago, no one cares enough to call me back. I realize that business is down everywhere in the RV business; but parts support is business! HiLo needs to get their act together. Fed up in Florida!!

I had a dealer in Calif tell me that they (HiLo) were going ou of business and that the dealer wouldn't be getting anymore trailers. Does anyone now if this is true? Or is this guy just trtying to sell the "on-hand" stock?

melkern53 07-11-2010 02:16 PM

out of business
 
I was told by a dealer in Mn that Hi-Lo is having problems and if it continues they might be going out of buisness

RichR 07-12-2010 02:00 PM

If you haven't seen my post in the general section, Hi-Lo has shut down effective immediately. My dealer got a letter today.


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