Awning broken?
 

P.o. told me she had to roll the awning by hand so I haven’t messed with it yet. I had a similar issue with a zip dee. Broken brake arm, spring unwound.
What is the mechanics of this awning? Something is broke I’m sure. Any ideas what to look for would help a bunch

Awning repairs.
 

Find out what the make is for your awning. Then we will be able to help you.